The Equipment Service Team is specially trained to service Solenis-owned chemical feed equipment at customer locations (photo: Solenis)
Solenis, global producer of specialty chemicals, has introduced a new Equipment Service Team, a group of professionals specially trained to service Solenis-owned chemical feed equipment at customer locations. The program was launched in North America in early 2016 and will begin rolling out in Europe, Middle East and Africa in mid-summer 2016. Full global implementation is expected by the end of the year. When the program is fully implemented, customers will have rapid access to skilled equipment technicians.
“We’ve always been committed to helping customers get the most out of their Solenis feed equipment,” says J Chris Farrell, director, Global Customer Equipment and Services. “Now, with this new team in place, we can provide premium-level service in less time. For customers, this translates into reduced downtime and improved productivity.”
The new program will also improve safety for Solenis employees at customer sites. All service technicians have completed their Solenis safety training, have demonstrated equipment service expertise and will complete all customer-specific qualifications before entering a site. They are highly qualified to perform complex repairs and installations.
Customers won’t incur additional costs for this service, although Solenis may, in the future, provide paid services for customer-owned equipment. The company will release details about any program expansion as they’re available.